1–2 days
Intake call
We confirm goals, user groups, approvals needed and the decision-makers who must sign off on research and design.
ux design agency philadelphia
UX design agency Philadelphia teams can work with on Eastern Time
User research, accessible interface design and usability testing for health systems, pharma and life-science companies, and universities in Philadelphia and the wider Delaware Valley. Same time zone, remote-first delivery.
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- Senior designers only
- NDA before the first call
- Reply within 1 business day
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Free consultation for Philadelphia teams · reply within one business day
In shortOur UX design agency is remote-first and headquartered in Reston, Virginia, on the same Eastern Time clock as Philadelphia. We help Philadelphia teams in healthcare, pharma, life sciences and higher education research their users, redesign regulated or high-traffic flows, and test them before release. A UX audit starts at $5,000, and every meeting happens inside a shared working day.
Definition
What does a UX design agency do for Philadelphia organizations?
A UX design agency helps Philadelphia organizations make high-stakes digital services, such as patient portals, clinical-trial apps and student systems, easy to complete for every user, including people with disabilities, through research, redesign and usability testing.
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Philadelphia's economy leans on institutions: hospital networks, medical schools, pharmaceutical and cell-and-gene-therapy companies, and one of the densest concentrations of colleges on the East Coast. Their software serves patients, trial participants, students and staff who did not choose the tool and cannot easily avoid it. That raises the bar for clarity and accessibility. A UX design agency Philadelphia institutions bring in should understand review cycles, procurement and compliance as well as screens. We are a remote team rather than a local studio, working the same hours as your staff and joining you in Philadelphia for workshops when a project calls for it. See what product-wide engagements cover on our digital product design services page.
- Timeline
- 4–8 weeks
- Investment
- $5,000–$60,000
- Deliverables
- 6 included
Industries
Philadelphia industries we design for
As a UX design agency Philadelphia organizations can hire remotely, we concentrate on four industries: health systems, pharma and life sciences, higher education and the region's growing startup community.
- Health systems and health IT, including patient portals, scheduling, care navigation and clinician dashboards used across large academic medical centers (Healthcare UI UX design).
- Pharma, biotech and cell and gene therapy companies in University City, the Navy Yard and the suburban pharma corridor, which need trial-participant apps, lab tools and HCP portals.
- Higher education, where admissions, financial aid, course registration and learning platforms must work for thousands of students on phones.
- B2B SaaS and digital health startups that are preparing an MVP or a funding round (Startups UI UX design).
- Enterprise software teams at media, telecom and financial firms headquartered in the region (SaaS UI UX design).
Standards & compliance
Which standards and regulations shape Philadelphia UX projects?
Four sets of rules shape most Philadelphia UX projects: accessibility standards, health privacy law, FDA electronic-records rules and university accessibility obligations.
- WCAG 2.2 AA, the accessibility benchmark we audit and design against for every public-facing flow.
- HIPAA, which governs how we handle protected health information in research sessions and prototypes.
- FDA 21 CFR Part 11, which affects audit trails, electronic signatures and data entry in clinical-trial and lab software.
- ADA Title II and Section 504 obligations that require public and federally funded universities to keep web and app content accessible.
What's included
What's included in a Philadelphia UX design project?
A Philadelphia UX design project includes six parts: stakeholder and user research, an accessibility-first audit, service mapping, interface design, a design system and usability testing.
Stakeholder and user research
Interviews with 5–12 people per group, for example patients, nurses and front-desk staff who all touch the same scheduling flow.
Accessibility-first audit
A WCAG 2.2 and heuristic review with screen reader and keyboard checks, ranked so the most serious barriers are fixed first.
Service mapping
A blueprint that connects screens to the offline steps around them, for example a referral that starts by phone and ends in a portal.
Interface design
Figma designs for web and mobile written in plain language, with forms, error states and consent screens covered in detail.
Design system
Accessible components and tokens that let several departments or brands publish consistent pages.
Usability testing
Moderated rounds with five participants each, including assistive-technology users where the audience requires it.
Process
From first call to handoff: the Philadelphia project timeline
A Philadelphia project takes 4–8 weeks from first call to handoff and moves through five phases, with extra time built in when legal, privacy or IRB review is part of the research.
5–10 days
Research and accessibility audit
We interview users, audit the current flows and summarise the barriers in a report your leadership can act on.
2–3 days
Co-design sessions
Remote sessions in your own time zone bring clinical, academic or compliance staff into the design; on-site sessions in Philadelphia are available for larger engagements.
10–20 days
Design and prototype
Designers produce screens and a clickable prototype, with reviews twice a week and accessibility notes on every component.
5–10 days
Test and hand off
We test with real users, fix the findings and hand over specs, components and an accessibility checklist to your developers.
Pricing
How much does a UX design agency Philadelphia project cost?
A UX design agency Philadelphia project costs $5,000–$15,000 for a 2–3 week accessibility and UX audit and $25,000–$60,000 for a 4–8 week research and design sprint. Price depends on the number of user groups, the flows in scope, the platforms and any review steps such as IRB or privacy approval.
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Full product design with an accessible design system costs $60,000–$180,000 and runs 8–16 weeks. For continuous support, an embedded team costs $15,000–$40,000 per month. Institutions with procurement rules receive a fixed-scope proposal that maps cleanly to a purchase order. If your product handles payroll, HR or other enterprise records, our enterprise payroll case study shows how we simplified a 200-screen system.
Typical investment$5,000–$60,0004–8 weeks
- Stakeholder and user research
- Accessibility-first audit
- Service mapping
- Interface design
Services
UI UX design services for Philadelphia teams
01
UX consulting services
Senior UX guidance, product reviews, and a prioritized roadmap your team can act on.
02UX research services
Interviews, observation, journey maps, and Jobs-to-be-Done analysis that ground every design decision in evidence.
03UX audit services
Heuristic review, analytics, and usability findings turned into a prioritized fix list.
04Usability testing services
Moderated studies, concept validation, and A/B testing that catch problems before they ship.
05Digital product design services
Strategy, UX, UI, and validation from one team that stays through launch.
06Interaction design agency
Flows, micro-interactions, states, and motion that make every action clear.
Not sure where your design problems actually start?
Book a 45-minute UX audit session. We review your product and identify the top three friction points.
Book a UX audit
FAQ
UX design agency Philadelphia FAQs
Five common questions from Philadelphia teams evaluating a UX design agency.
Still have a question?
A design lead answers every message within one business day.
Talk to a design leadDo you have a Philadelphia office?
No. We are a remote-first UX design agency headquartered in Reston, Virginia. We share Philadelphia's Eastern Time working day and meet on site for workshops when a project needs it.
Can you run research with patients or students?
Yes. We recruit through your organization or a panel, follow your consent, privacy and IRB requirements, and keep sessions short and accessible.
Will the designs meet WCAG 2.2 AA?
We design and annotate to WCAG 2.2 AA and test with keyboard and screen reader users. Final conformance also depends on how the designs are built, so we support your developers through implementation.
Can you work within university or hospital procurement?
Yes. We provide fixed-scope proposals, statements of work and the documentation procurement teams typically request.
How soon can a Philadelphia project start?
Most projects start 1–2 weeks after the proposal is approved; projects that need IRB or legal review start research once those approvals are in place.
Ready to launch faster and convert more users?
Send us your project. A design lead reviews it and schedules a call within one business day. We sign an NDA before the first technical discussion if you prefer.
“The designers who did our research were the same ones who stayed through engineering and launch. That is the only reason the design survived contact with development.”
— Director of Product, ToolsGroup